Organizational Excellence

Building on decades of university-wide organizational improvement work, Organizational Excellence aligns with UW strategies to provide leadership, transparency and coordination of improvement efforts in academic and administrative units, and across functional areas at the university. Together with faculty, staff and students, we manage complex work, improve processes, analyze and solve problems, spread ideas and knowledge, and build capacity to do this type of work.

Executive Sponsors:
Michael K. Young, President
Ana Mari Cauce, Provost and Executive Vice President
Ruth Johnston, Associate Vice-Provost
Jeff Fillmore, Organizational Analyst/Project Manager
Tyler DuLam, Metrics and Reporting Specialist
Guiding Principles:
  • We improve the UW by:
    • Listening to customers/users
    • Working cross-functionally as well as in our units
    • Working collaboratively and with a sense of urgency
  • We use the right approach for the need
  • We document and share our progress and processes
  • We record results
    • Demonstrating value
    • Measuring results
    • Sustaining improvements
  • We repurpose any savings to manage needs and workload
  • We do the work by:
    • Creating capacity in others to lead and facilitate the work
  • We don‘t pass on workload
Who’s Currently Involved and Where to Find Out More:


More Information

Key Contact

Finance & Facilities

Operational Excellence (Shingo Lean)

LuAnn Stokke

UW Information Technology

Organizational Development

Heidi Barta

Organizational Effectiveness Initiative (OEI)

Debbie Flores

Professional and Organizational Development (POD)

Ujima Donalson

UWMC Organizational Development & Training

Kurt O’Brien

School of Nursing

Chesca Ward

UW Tacoma Interdisciplinary Arts & Sciences Naarah McDonald


Cross-UW Improvement Projects and Where to Find Out More:


Project Name



HR/Payroll Modernization

Lisa Yeager

UW Profiles

Carol Diem

Enterprise Document Management System

Jenni Laughlin


Affiliated with: